DAISA for IT

Your Help Desk
Resolves the Same
10 Tickets.
10,000 Times a Year.

Password resets. Access requests. Software installs. VPN issues.
DAISA handles the repetitive IT work autonomously — so your team can focus on projects that move the business forward.

Ticket Triage
8 min Instant
User Onboarding
2 days 5 min
Password Reset
15 min 0 min
L1 Resolution
4 hours 30 sec
See What We Automate
01 — The Problem

Your Best Engineers
Are Stuck on Help Desk Duty

Every ticket your team triages manually, every access request they provision by hand, every password they reset — that's time stolen from infrastructure, security, and the projects that actually matter.

69%
Of Tickets Are Repetitive

Password resets, access requests, software installs, and connectivity issues make up the majority of IT service desk volume.

HDI Support Center Report
$22
Cost per L1 Ticket

The average cost of manually resolving a Level 1 support ticket. Multiply by thousands per month — that's budget evaporating on work AI can handle.

MetricNet Industry Benchmark
3.2d
Average Onboarding Time

New hires wait days for accounts, access, and tools. Every delay costs productivity and creates a poor first impression of your organization.

Okta Workforce Identity Report
02 — What We Automate

Repetitive Work Eliminated

Employees chat with DAISA like they'd message a coworker. The AI resolves the request, or escalates to the right person with full context.

Before DAISA
Tickets land in a queue. Someone reads each one, decides category, priority, and assignee. Mis-routed tickets bounce between teams for hours. 8 minutes per ticket to triage.
With DAISA
AI reads the ticket, classifies category and severity, enriches with user context and asset history, and routes to the right team — instantly, with zero human touch.
Before DAISA
Employee emails IT. Waits 2 hours. Tech verifies identity, resets password, updates ticket, closes it. 15 minutes of engineer time. Hours of employee downtime.
With DAISA
"I'm locked out of my Salesforce account." DAISA verifies identity, resets credentials, confirms access, and logs the resolution — all in under 60 seconds.
Before DAISA
HR sends a list. IT manually creates accounts in 8 systems: email, Slack, CRM, project tools, VPN, SSO, file storage, security groups. 2-3 days per new hire.
With DAISA
"Onboard Jamie Lee, Engineering, starting Monday." DAISA provisions every account, sets permissions by role template, and sends the welcome email — in 5 minutes.
Before DAISA
Employee submits an access request. Manager approves. IT verifies policy. IT provisions manually. Employee waits. Average turnaround: 24-48 hours.
With DAISA
"Give me access to the analytics dashboard." AI checks role-based policies, auto-approves if within policy (or routes for approval), and provisions instantly.
Before DAISA
Employee can't find the answer in docs. Files a ticket. IT agent searches the same docs, finds the KB article, copies the link, sends it back. Both waste 20 minutes.
With DAISA
"How do I connect to the VPN from home?" DAISA searches your entire knowledge base, synthesizes the answer, and walks the employee through it step-by-step. No ticket created.
Before DAISA
HR notifies IT of a departure. IT manually revokes access across every system, recovers devices, removes from groups. Missed revocations create security gaps for weeks.
With DAISA
"Offboard Alex Torres, last day Friday." DAISA revokes all access, archives data, recovers licenses, removes from security groups, and generates a compliance audit trail — automatically.
03 — IT Workflows

Every IT Process,
One Chat Away

From user requests to infrastructure operations — DAISA handles the full IT workflow. Build custom multi-step processes with AI agents doing the work at every step.

Ticket Triage & Routing

AI reads, classifies, prioritizes, and routes every incoming ticket. SLA-aware escalation. No more mis-routed requests bouncing between teams.

Instant vs 8 min

User Provisioning

Onboard and offboard users across every system — email, SSO, CRM, project tools, VPN, security groups — from a single chat message. Role-based templates built in.

5 min vs 2 days

Knowledge Resolution

Employees ask questions in plain language. DAISA searches your knowledge base, documentation, and past resolutions — then walks them through the fix. Ticket avoided entirely.

Self-service vs ticket

Access Management

Permission requests handled via chat. AI checks role-based policies, auto-approves within guardrails, escalates exceptions, and logs an audit trail. Zero provisioning lag.

Minutes vs 24-48 hours

Incident Response

AI detects incident patterns across monitoring alerts, correlates affected systems, notifies the on-call team, and suggests remediation — before users even notice.

Proactive vs reactive

Change Management

AI generates impact analyses, routes approvals to the right stakeholders, documents rollback procedures, and tracks implementation — all from a chat-initiated workflow.

Automated vs manual
04 — Self-Healing Operations

Build It Once.
It Runs Forever.

IT managers design custom multi-step workflows with AI agents executing every step. Chain together triage, provisioning, notifications, approvals, and remediation into automated pipelines that run 24/7 — no human babysitting required.

Example: New Hire Onboarding Workflow
1
HR submits new hire request
Trigger: HRIS record created or chat message
Trigger
2
AI creates accounts across all systems
Email, Slack, SSO, CRM, project tools, file storage
AI Agent
3
AI sets role-based permissions
Security groups, data access, app licenses per role template
AI Agent
4
IT admin reviews provisioning report
Optional — verify accounts, approve exceptions
Human Review
5
AI sends welcome email with credentials
Login links, setup guides, first-day instructions
AI Agent
6
AI notifies manager & schedules check-in
Slack message to manager, Day 1 check-in scheduled
AI Agent

Always-On Monitoring

DAISA watches your infrastructure 24/7. When alerts fire, AI correlates events, assesses impact, and either auto-remediates or wakes the right engineer with full context.

Custom Workflow Builder

IT managers design multi-step automations without code. Chain AI agents, human approvals, conditional logic, and integrations into workflows that match your exact processes.

Compliance & Audit Trail

Every action DAISA takes is logged: who requested it, what policy was checked, what was provisioned, when access was revoked. Full audit trail for SOC 2, ISO 27001, and internal reviews.

Human-in-the-Loop

Let AI handle routine tasks fully autonomously. Insert human approval gates for sensitive operations — admin access, production changes, security exceptions. You control the boundaries.

Connects to Your Entire Stack

900+ Integrations

ServiceNow, Jira, Zendesk, Slack, Microsoft 365, Okta, Azure AD, AWS, GitHub, Confluence, PagerDuty, and hundreds more — DAISA works with the tools your team already uses.

ServiceNow
Jira
Zendesk
Slack
Okta
Azure AD
PagerDuty
GitHub
Microsoft 365
Confluence
AWS
+ 900 more
69%
Of L1 tickets
auto-resolved
5m
Onboarding
vs 2 days
0
Missed access
revocations
24/7
Self-healing
operations
DAISA

Let Your Team
Build, Not Babysit.

Every ticket DAISA resolves is one your engineers don't have to touch. Reclaim your team's time for the infrastructure, security, and innovation work that moves the business forward.

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